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Cloudy Comfy

Refund & Replacement

Cloudy Comfy Refund & Replacement Policy

At Cloudy Comfy, we’re committed to your satisfaction with every custom t-shirt, hoodie, sweatshirt, poster, phone case, and more. We aim to bring you comfort and joy, and we stand by the quality of our products. Here’s our Refund & Replacement Policy to ensure a seamless experience.

Eligible for Refund or Replacement within 30 Days

We offer a full refund or free replacement within 30 days of delivery for the following cases:

  • Defective/Damaged Items: If your item arrives damaged, torn, or with printing errors (e.g., faded graphics, misaligned designs, or poor print quality).
  • Incorrect Product: If the product doesn’t match your order details, customization specifications, or what was shown on the order screen.
  • Wrong Size: If the delivered size differs from what you ordered (e.g., ordered a Medium but received a Small).
  • Missing Items: If part of your order is lost or missing during shipping.

In these cases, you won’t need to return the original item once your claim is approved.

Non-Eligible Cases for Refund or Replacement

We’re unable to offer refunds or replacements in the following situations:

  • Requests submitted after 30 days from the delivery date.
  • Customer errors (e.g., mistakes in size selection, design choices, shipping address, or customization details like typos or low-quality images).
  • Items damaged due to improper care, washing, or handling.
  • Products that have been worn, washed, soiled, or altered (including missing original tags).
  • Changes of mind or personal preference (e.g., not liking the fit, feel, or design after ordering).
  • Items marked as “Final Sale” during promotions (e.g., Halloween, Christmas, Black Friday).

Note: Shipping, handling, taxes, and additional service fees are nonrefundable.

How to Request a Refund or Replacement

To initiate a claim, please contact our support team within 30 days of receiving your order via email at support@cloudycomfy.com or submit a ticket through our Contact Us page. Include the following details:

  • Your name and the email address used for the order.
  • Your order number.
  • A clear description of the issue.
  • Photos of the affected item(s), including:
    • Apparel: The garment’s label and a photo of the full item. Include any size discrepancies.
    • Posters: An image of the entire poster on a flat surface.
    • Phone Cases: Pictures of both the front and back of the case.
    • Other Items: A photo of the whole product and relevant close-ups showing the issue.
  • Your preference for a refund or replacement.

Please keep the item and packaging until your claim is reviewed, as additional photos may be requested.

Processing Refunds and Replacements

Once your claim is approved:

  • Refunds: Processed to your original payment method (Credit/Debit Card: up to 10 business days; PayPal: 3-5 business days).
  • Replacements: A new item will be shipped to you at no additional cost, with no need to return the original (for eligible cases).

If a return is requested (in rare cases), customers are responsible for return shipping costs. Items must be unused and in perfect condition to qualify for a refund or replacement.

Important Notes

We encourage you to double-check your order details (size, design, shipping address, etc.) before submitting to avoid errors. We’re not responsible for mistakes caused by customers, such as typos in custom text or low-quality images uploaded for personalization.

At Cloudy Comfy, your happiness is our priority. If something isn’t right, we’re here to make it better. Thank you for choosing us!

The Cloudy Comfy Team