Help Center

If your garment doesn’t quite fit, don’t worry! You can order a size replacement in the same design, style, and color as originally ordered if requested within 20 business days of delivery. The size replacement is $10 per item, shipping included.

To help you pick the right size, we’ve included a sizing chart on the product page for most of our apparel items. To start the process, please reach out to us via email, we’ll be happy to help!

Why Does It Cost $10 to Get a Size Replacement?

All our products are made-to-order, and this small fee covers printing and shipping costs. Most print-on-demand companies ask for the original items to be returned- in such cases, the customers are responsible for shipping costs when sending the garment(s) back. We don’t! Once the process is completed, donate it, share it, or give it to a friend.

How Long Will it Take for My Replacement to Get to Me?

Your replacement will ship out in 3-5 business days from the date it was processed. Actual shipping times and delivery dates may vary depending on the local postal service in your area. For domestic orders, final delivery and tracking are handled by USPS.

If I Want to Return My Item and Get a Refund, Can I?

We will send a free replacement or look into a refund if you receive a product that is not as ordered and has been verified with a photo; no need to return it!

Because your purchase is custom printed exclusively for you, it will only qualify for replacement, return or refund if: (I) the product itself is flawed, (II) the quality of the printing is poor, or (III) the final product is notably different from the product presented on the order screen.

Please refer to the section What is your return and refund policy? for more information.

We’re committed to your satisfaction with every custom product. Here’s a quick overview of our Refund & Replacement Policy:

 - Eligible within 30 days of delivery for:
   + Defective/damaged items, incorrect products, wrong size, or missing items.
   + No return required for approved claims.
 - Not eligible for:
   + Requests after 30 days, customer errors, used/worn items, or personal preference.
 - To request, contact us within 30 days at support@cloudycomfy.com or via our Contact Us page with your order number, issue description, and photos.
- Refunds: Processed in 3-10 business days; replacements shipped at no cost.

For full details, see our Refund & Replacement Policy page.

Our Shipping Warranty ensures your items arrive as ordered. Key points:

   - Covers lost/stolen packages or damaged/different items.
   - Timeframe: Claims within 10 days (delivered packages) or 30 days (lost/stolen in transit).
   - For stolen items: File a police report and email it to support@cloudycomfy.com.
   - For damaged items: Email a photo; no return needed if verified.
   - Does not cover orders over USD 150.00 or incorrect addresses.
   - Fees are nonrefundable.

For full details, see our Shipping Warranty page.

Orders usually ship 3-5 days from when the production process starts. Actual shipping times and delivery dates may vary depending on the local postal service in your area. For domestic orders, final delivery and tracking are handled by USPS.

At this time, we cannot ship to multiple addresses in one order. Please place separate orders to ship to different addresses.

Your order will arrive approximately 4-7 business days after it’s shipped. For Alaska, Hawaii, Puerto Rico, and International orders, please allow 2-4 weeks for delivery.

We use different shipping partners, but final delivery is usually via your local postal service. To double-check ETA’s, check the estimated delivery date on your receipt or contact us at any time.

Rush production and expedited shipping options are available for qualified orders at an additional cost. Rush production guarantees your order will go to production immediately, while expedited shipping guarantees your order will arrive faster than other shipping methods.

We ship worldwide! However, delivery times may vary depending on the region due to postal service differences. For orders to Alaska, Hawaii, Puerto Rico, and international destinations, please allow 2-4 weeks for delivery.

We use a variety of quality products from carefully selected brands. Most apparel items are 100% cotton, and our catalog also includes 100% ethically sourced and eco–friendly products. Note that heathered colors and some specific clothing items are generally poly-blends. The specifics for each product type are listed in the “Product Details” section of the order screen.

While we make every effort to provide a consistent product per run, hues and brands may vary due to supply chain availability but will be of comparable or better quality.

Finding the right fit online can often be challenging. Take a glance at our size chart linked below the item selection area of the order screen.

Women’s shirts such as Nano or Fitted have a slim, contoured fit. We recommend going up a size if a roomier fit is preferred. Please note that measurements may vary up to 1 inch (2.5 cm) due to manufacturing variances.

At this time, we do not offer tall, maternity, or plus sizes. We are constantly looking to add new products, so please do check back in the future!

Great idea, and it’s something we’re working on. For now, products can only be printed as shown on the order screen unless it offers text personalization fields.

We recommend keeping things cool — wash on cold and use a low heat setting in the dryer. Good for your gear and the Earth.

We accept Visa, American Express, Mastercard, Discover, PayPal, and debit cards featuring the Mastercard or Visa logo.

We also accept international credit cards. Please note that some credit card companies may charge foreign transaction fees when purchasing a different currency. All such fees are the responsibility of the purchaser.

Very!

The connection to our site from the cart uses a valid, trusted SSL certificate (valid HTTPS) on a secure TLS connection and a strong protocol version and cipher suite.

On credit/debit cards, CVV verification is required before your order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.

The CVV Number (“Card Verification Value”) on your credit card or debit card is a 3 digit number located on the back of most credit and debit cards. On American Express®, credit or debit cards, a 3-4 digit number is printed on the card’s front side.

Providing your CVV number to an online merchant proves that you actually have the physical credit or debit card – and helps to keep you safe while reducing fraud.

CVV numbers are NOT your card’s secret PIN (Personal Identification Number).

A postal code (also known locally in various countries as a postcode, postcode, PIN, or ZIP Code) is a series of letters or digits or both, sometimes including spaces or punctuation, included in a postal address sort mail.

The Billing Postal Code required in the “PAYMENT INFO” section should match the postal or zip code on the address registered to your credit card.

Yes, your charge is processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted, it will show as a charge on your statement.

If you accept a special offer for additional shirts at a discount, those shirts will be billed as a secondary charge immediately after accepting.

Items shipped to locations both inside and outside the US, including territories, may be subject to tax. In jurisdictions where there is an obligation to collect Sales Tax or VAT, you will see the amount applied to your order, which our software will calculate for the shipping address you have selected.

If applicable, you will see the information on the checkout page – please review it before completing your payment.

Sales Tax in the US and Territories

The tax rate applied to your order will be the combined state and local rates of the address where your order is delivered to or fulfilled from.

   - Sales Tax is calculated on the total of your order, after discount.

   - The amount of tax charged to your order depends on your shipping address.

   - The tax shown at checkout will be for your default address, so this may change if you change your shipping address.

International Orders

The VAT tax rate is based on the destination country. Please note that additional customs and duty charges may apply if the order is over a certain threshold.

If you are shipping to a country outside of the US, you may be charged the applicable country tax rate. VAT charges apply to all orders shipped outside the US.

Can I remove Sales Tax or VAT?

Sales Tax and VAT are calculated by software that complies with current regulations for online purchases. We will always show you how much Sales Tax or VAT you will be charged when you go to checkout.

Please review your order before completing the payment; we are obligated to make this charge and cannot remove it.

Check your currency

Our prices are displayed in USD, so they may appear differently in your payment history after converting to your local currency. Conversion rates would account for the difference you see on your statement.

If you see more than one charge in your statement

Credit card charges usually start with a pre-authorization check from your credit card company. This initial preauthorization is only a “pending charge” and should disappear when the final purchase amount is no longer pending. If any pending pre-authorizations are not lifted from your statement, we recommend contacting your financial institution directly for more information.

If you still have questions about your order, don’t hesitate to get in touch with us!

Yes! You will automatically receive a tracking link via the email registered to the order as soon as it ships. To check on the status of an order, grab your order number and email address and use the Track Order function (Where’s My Order?) on our website. Your info’s all there! We will also send automated updates via email when your order ships, so keep an eye out.

For international orders, tracking ends once the package arrives at the customs agency for the destination country and then at the local postal service for final delivery. At the point the package is handed off to the customs agency, we consider the package delivered.

If you have ordered several items, they are often shipped out in separate packages so that you may receive them on different days. You will receive an email with a tracking number for each package sent. For estimated delivery dates, see the information in your online receipt.

If you did not receive a shipping confirmation email, it may have been directed to your spam folder. If it is not there, please check your buyer receipt to see if your email is correct there. If it is not, or if you did not receive your order receipt, please reach out to us, as we may have the incorrect email on file. Make sure to include the order ID (“OR_xxxxxxxx”), the name on the shipping information, your email, and anything else that might be helpful!

Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can experience delays in updating their site or delivering an order.

Don’t hesitate to contact us via email or chat if the tracking number is still not working within 4-5 business days.

Orders from our store are typically delivered within 4 to 7 business days after printing begins. For international orders, transit will take approximately 2-4 weeks.

Barring any unforeseen circumstances or force majeure, your order should arrive approximately 10 business days on domestic and 20 business days on international from the order ship date.

You can also keep track of your order at any time by following the tracking link in your online receipt.

If Your Order Has Not Yet Started Production
Don’t hesitate to email us at support@cloudycomfy.com or submit a ticket via our Contact Us page. Include your order number, a valid shipping address, and any details to help us process your request faster.

If Production Has Started but Your Order Has Not Shipped
Contact us via email at support@cloudycomfy.com, including your order number and a valid shipping address. We’ll do our best to assist you!

If Your Order Has Already Shipped
Not all is lost! While we cannot change the shipping address after the order has shipped, we recommend the following steps:

   - Contact your local post office: Call them as soon as possible to see if they can update the address or hold the package for pickup at their office. You’ll need to provide the local tracking number, usually found on the right side of the global carrier’s website.
   - Can you retrieve the package from the delivered address? If you can access the address or contact someone there, you may be able to arrange to pick up the package.
   - Contact the reception desk at the delivery address: If the delivery address has a reception desk (e.g., in an apartment complex or business), you can check if they’ve received the package. You can also contact them in advance to ask them to hold any package addressed to you.
Note: Unfortunately, we cannot refund or replace orders if the shipping address is incorrect.

Special promotions are available through specific campaign links which already contain this code embedded in its URL or promo codes that you can add at checkout before your purchase. Limited to one promotion per order.

If you have a discount or promo code offer, please verify that the discount is applied before completing your payment as we cannot make changes once the order is placed. Promo codes or discounts can only be applied at checkout, and we cannot apply them retroactively.

Only one promo code or discount may be applied per order. Promotions can not be combined with other promos, nor can they be combined with free shipping.

We do not currently have gift cards! But you can consider sending someone something you find and remember, it’s easy to order a size replacement if you had to guess.

Let us know! We want to help you receive the correct product in perfect condition, so please contact us. Be sure to give us as much information as possible, and pictures are always helpful!

Don’t worry! If you are missing an item from your order, it was most likely shipped separately.

Refer to your shipping confirmation email to know if items are sent separately. If the email displays multiple tracking numbers, your order has been sent out in multiple packages, and your missing item should show up soon.

Don’t hesitate to contact us via email if your shipping confirmation only displays one tracking number or if the missing item(s) should be under the tracking number received.